The adage "you can catch more flies with honey than with vinegar" may apply to your situation today, dear Gemini. You may have some rather harsh but well-deserved things to say to someone, but if you do, you will only make the situation worse than it already is. But if you can talk sweetly and calmly to someone who has the power to change your day, you will be able to get what you want. That may seem like a copout, but it's actually a pretty wise way to handle a difficult situation.